Privacy Policy

Effective date: 26 January 2026

This Privacy Policy explains how GoodCloud.ai (“GoodCloud”, “we”, “us”) collects and uses personal information when you use our website and services.

Contents

  1. Who we are
  2. What we collect
  3. Payments
  4. How we use your information
  5. Legal bases (where applicable)
  6. Who we share data with
  7. International transfers
  8. Data retention
  9. Your rights
  10. Cookies
  11. Security
  12. Changes to this policy
  13. Contact

1. Who we are

GoodCloud.ai is a trading name of Good Cloud PTY LTD.
Support email: support@goodcloud.ai
Business location: Cape Town, South Africa
Registered entity name and address: Good Cloud PTY LTD – [Add your registered address]
VAT: We are not VAT registered.

2. What we collect

We may collect:

  • Account details: name, email, company name, login details
  • Billing details: billing name, country, and tax identifiers (where relevant)
  • Service data: plan choice, subscription status, support requests, and logs needed to run the service
  • Website usage: pages viewed, approximate location, device and browser info (via cookies and similar technologies)

We do not store full card details on our servers.

3. Payments

Payments may be processed by Paddle as Merchant of Record and payment processor. Paddle may collect payment details and issue receipts. We receive transaction records needed to manage your subscription and support you.

4. How we use your information

We use personal information to:

  • Create and manage your account
  • Provide the service you requested
  • Send service emails (order confirmations, billing notices, password resets)
  • Provide customer support
  • Improve reliability, security, and performance
  • Meet legal and accounting obligations

5. Legal bases (where applicable)

We process personal information when:

  • It is needed to provide the service (contract)
  • It supports running and protecting our business (legitimate interests)
  • We must meet a legal obligation
  • You have consented (for example, certain cookies)

6. Who we share data with

We may share data with trusted service providers who help us run GoodCloud, such as:

  • Hosting and infrastructure providers
  • Payment providers (including Paddle)
  • Email and support tools
  • Analytics tools (only where enabled)

We only share what is needed for the task.

7. International transfers

Your information may be processed in countries outside your own, depending on where our service providers operate. We use reputable providers and take reasonable steps to protect data.

8. Data retention

We keep personal information for as long as needed to:

  • Provide the service
  • Meet legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

9. Your rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate data
  • Request deletion (where permitted)
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)

To make a request, contact: support@goodcloud.ai

10. Cookies

We use cookies and similar technologies for site functionality and to understand usage. You can control cookies through your browser settings. Some features may not work if cookies are disabled.

11. Security

We use reasonable security measures to protect data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy from time to time. The effective date at the top will change when we do.

13. Contact

Privacy questions: support@goodcloud.ai